Wellness @ Wilston
What you need to know
Before booking an appointment at Wellness @ Wilston, please note that your booking is considered an acknowledgement of the following terms:
We understand that sometimes schedule adjustments are necessary. In order to give us enough time to be able to re-fill your booking, we request that you reschedule or cancel your reserved service with at least 48 hours’ notice. No refund or reschedule can be granted if 48 hours’ notice is not received. Last minute cancellations and ‘no show’ appointments cost our talented staff money and inconvenience other clients. Thank you for your understanding.
Please choose carefully as there can be no refunds on any packs purchased.You may choose to use your sessions on another treatment or postpone your sessions to a later date. Thank you for your understanding.
All services must be paid for in advance, that is, upon arrival for your appointment. Our packages provide excellent value, so we encourage all clients to purchase these, for best economy. We accept cash, credit card and debit card.
We ask that you arrive on time for your appointment because there will usually be another client after you. So that the next client’s appointment begins on time, yours will end on time, even if that means you don’t receive the full length of time you have paid for. We have to be firm with this policy in order to keep it fair for all clients.
For first appointments for colonics or saunas, we require you to arrive 15 minutes early so we can go through some information with you.
Information for your Comfort
We’re aware that many people have never had a colonic or used a sauna before and the prospect could be a little intimidating. The reality is that they are both gentle and relaxing services however we always want you to feel completely comfortable. If you would like to visit the centre in advance of an appointment, we will welcome you. We would be happy to show you around and explain the equipment and the experience to you so that there are no surprises when you come for your appointment.
What to Wear
Come along to your Wellness @ Wilston appointments feeling comfortable, in clothes that are easy to remove for your treatment. Tops and bottoms are better than dresses for colonics as you can keep your top on throughout.
Please keep your valuables at home as we can’t be held responsible for losses.